How to Reduce Call Center Response Time With Conversational AI

Slow response times in your call center are so much more than just an irritating problem for customers, who call in with their limited free time for an answer to the challenges they’re facing with your brand. Those slow responses also create decreased overall customer satisfaction, loss of brand loyalty, and even potential reputational damage. […]

What is AI Texting for Call Centers and Should You Use It?

How AI Texting for Call Centers Simplifies and Scales SMS As the standards for customer experience rise ever-higher, traditional call centers are under pressure. Customers expect proactive, convenient, and omnichannel experiences that value their time.  In order to meet these expectations at scale, call centers must find balance between traditional models and AI-powered innovation.  One […]

What is Call Center SMS?

How Call Center SMS Works: Benefits and Considerations More than 50% of consumers say they’d rather text a customer support agent than call them. Customers don’t want to wait, and often, they don’t want to call businesses at all… Which can present a problem for call centers. As more and more businesses begin to meet […]