The world’s most complete and scalable conversation platform
Powered by NiCE Cognigy’s advanced AI, Verse deploys high-quality, customizable AI agents for your business that engage leads across channels. Connect with more prospects on their time and terms with Verse.
Conversational AI for future-proof contact centers
With Verse, deploy scalable, omnichannel AI agents with the premier platform on the market.
Enterprise AI
Scalable, intelligent AI built on NiCE Cognigy
Fast deployment
Verse goes live quickly with fully-managed integration
Trust built in
Compliance is foundational within the Verse platform
The difference with Verse AI
Deploy enterprise-grade AI the easy way with Verse. As a NiCE Company, Verse helps teams make the most of NiCE Cognigy tech without any additional setup or investment.
Verse’s AI agents are customizable, easy to use, and compliant. With dedicated carrier relations and a pre-built backend, Verse allows companies to instantly scale phone and omnichannel outreach in a way that is safe, compliant, and controlled.
Verse’s backend infrastructure comes pre-built with trustContact, our compliance suite that covers regulations such as TCPA, as well as A2P and 10DLC phone number registration. Verse provides the framework and expertise for omnichannel communication, with excellent carrier relations.
We make it easy with turnkey enterprise AI
Verse is the easiest and safest way to adopt AI agents for sales and marketing. Verse goes live in 30 days, and does not require any additional investment, expertise, or technology.
Our turnkey solution makes it easy to deploy and customize revenue AI agents—see measurable results quickly.
Verse supports you every step of the way with:
- Compliance enablement and guidance (including number registration, opt-in, TCPA, and carrier relations)
- 30-day deployment time
- White glove service and setup
- Integration with thousands of CRMs and related tech
- Dedicated customer success manager for ongoing optimization and support
Say goodbye to missed leads
You work hard for your leads. Don’t let them go to waste.
Built to serve sales and marketing teams, Verse helps you optimize for conversion rates with effective omnichannel follow-up.
Verse’s AI agents ensure comprehensive and timely follow-up with every lead, 24/7, 365 days a year. Leads are never left waiting and never forgotten.
Verse engages every single lead within 15 seconds, following up across SMS, RCS, webchat, email, voicemail and phone. This approach meets customers where they are, when they’re ready, increasing engagement and conversion rates.
Verse qualifies leads based on your criteria, and schedules phone calls or appointments with your team so they can close the deal.
For unresponsive or not ready leads, Verse automatically nurtures these leads for up to six months.
Overcome bandwidth constraints with Verse
Lack of resources including time, budget, and staff is often reported to be the biggest obstacle to successful lead generation.
Verse enables big results with less cost, time, and staff required. With Verse:
- Improve time to engagement: When customers expect an instant response, they get one from Verse.
- Become 24/7: Verse handles customer inquiries during all hours, so leads are never missed or left waiting.
- Streamline appointment scheduling: We drive customers towards appointments and calls with your business.
- Qualify leads faster: Remove the work of qualification and focus on leads with higher interest.
- Easily send reminders: Verse automates payment processes and reminders, reducing manual follow-up.
Crush your revenue goals
With Verse, sales and marketing teams can connect with more leads and unlock new revenue growth opportunities.
With Verse, companies:
- Never miss a lead: Unlike manual lead follow-up, our AI leaves no lead behind.
- Become omnichannel: With Verse, engage across text—customers’ #1 channel—as well as webchat, email, voicemail, and phone, to convert more prospects into customers.
- Qualify new leads: Through automated conversations, Verse qualifies lead interest and guides them towards conversion.
- Re-engage old leads: Verse can help nurture old leads, turning them into revenue opportunities.
- Improve targeted marketing: With customer-provided first-party data, we enable targeted promotions.
- Generate positive reviews: Our AI will prompt satisfied customers to give reviews and referrals to boost your brand reputation.
Features built for sales and marketing
Frequently asked questions
Is Verse a chatbot?
No. Verse is an advanced AI platform that is smarter and more customizable than a chatbot; and a real human will step in if the AI cannot answer.
Does Verse help with compliance?
Absolutely. We will guide you through the processes to maintain and ensure compliance in your communications.
Is Verse generative AI?
Verse is conversational AI, but unlike many forms of generative AI, our AI cannot make up answers or give false information.
How does Verse qualify leads?
Verse can qualify leads based on your specific parameters and will push leads towards making an appointment, calling your business, etc.
What does Verse’s AI do when it can’t respond?
If our AI cannot confidently respond, it will not. The interaction will immediately pass to a human concierge who will get the conversation back on track.
Can Verse change or cancel appointments?
Yes, our AI can set, change, and cancel appointments.
Can I send leads from any source?
Yes! Our sophisticated integration process allows you to send leads to Verse from practically any lead source.
Does Verse integrate with my CRM?
Yes. Verse can integrate with thousands of different CRMs by leveraging Zapier, Webhooks, or by using our API.
Which industries work best?
We take great pride in being able to provide an exceptional platform that works for any business that generates online leads…so basically any business of today!
What type of support will I have access to?
Verse’s award-winning support team will provide you with an experienced Customer Success Manager to support you through the onboarding process and beyond.