CallConnect™: Your contact center solution for seamless call transfer
Our AI + live agents nurture inbound leads via SMS — when prospects are ready, we connect their live call to your team.
Save time and close more with SMS to call workflows
Through CallConnect™, Verse turns qualified text conversations into inbound calls directly to your team or call center.
Engage all leads instantly, 24/7
Qualify leads automatically
Transfer warm leads to your team
Support your contact centers with scheduled inbound live transfers
When leads are coming in around the clock, it’s hard to connect with every single one right away. Verse will instantly respond to every lead 24/7 and find the best time to connect by phone.
CallConnect™, Verse’s live transfer feature and call forwarding capability, is essential for contact centers, allowing calls to be routed automatically for a seamless experience on the customer side.
At the time of the call, we initiate it and live transfer the opportunity to your team, ensuring an excellent experience on both sides of the conversation.
Qualified leads transferred straight to your team
With our customizable qualification process, we only transfer warm, qualified leads that are the right fit for your business.
Verse’s conversational AI engages leads in a qualifying text conversation that:
- Answers any of the prospect’s questions
- Qualifies the lead based on your business goals
- Drives inbound calls
The entire Verse conversation is visible to your team in real time, ensuring that your team has all the context for when the call is transferred. This helps to ensure a consistent, excellent, and convenient customer experience that drives customer satisfaction and revenue.
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After a call transfer, users can easily access voicemail and manage messages efficiently, ensuring no important communication is missed. Proper training on voicemail and message management helps staff handle transfers smoothly and avoid sending callers to unavailable coworkers’ voicemail boxes.
Only the right prospects, at the right times
We only connect the right prospects to your team or call center during your hours of operation, so your team can take care of the rest.
Respectful of customer preferences, we initiate calls when the lead indicates they are ready. That way, your team spends their time on leads that are warm and ready to talk.
Call transfer is a well-known process that businesses rely on a daily basis to ensure customers are speaking to the right reps. With Verse, AI handles top-of-funnel conversations via text, and escalates complex questions and warm leads to your human reps via call transfer.
Features built for sales and marketing
Instantly engage leads with AI and human concierge, 24/7.
Our AI and concierge team schedule appointments for your team through multiple integrations (Calendly, Oncehub, HubSpot, etc.).
Turn text conversations with warm, qualified leads into real-time inbound calls for your inside sales team or call center.
Verse allows thousands of integrations and easy implementation.
TrustContact™ is Verse’s compliance suite.
Generate real reviews and build your online presence with Verse’s review and referral feature.
Frequently asked questions
What is CallConnect™?
CallConnect™ is Verse’s live transfer feature, allowing leads to be transferred from SMS conversations to your team with an inbound call.
What is the CallConnect™ experience on the customer side?
For the customer, the CallConnect™ experience is easy and streamlined. They are engaged via text first, and when they indicate they are ready for a phone call, Verse places the call at a time that works for both the customer and your team. When the call is placed, the customer is instantly and directly transferred to your team, and they do not speak to anyone at Verse.
See this video for a demonstration of how it works.
Does Verse offer call transfers?
Yes, Verse transfers your prospects and customers from text conversations to calls to your team via live transfer.
How do Verse's call transfers work?
Verse’s CallConnect™ live transfers place a call to the prospect’s (or customer’s) phone when they are ready, directly transferring the call to your team. They do not speak to anyone at Verse.
See this video for a demonstration of how it works.
How does Verse qualify leads?
Our AI lead qualification process qualifies leads based on your custom criteria; this can include things like budget, credit score, urgency, location, etc.
Will my team see the conversation that the customer had with Verse?
Yes, the entire conversation that Verse has with your customer will be visible to your team in real time.
Can Verse schedule a phone call?
Yes, we can schedule phone calls for times that work for your team and the customer and seamlessly transfer the customer from the SMS conversation to your team with CallConnect™.
More solutions from Verse
Results that speak for themselves
Verse helped Garage Flooring Pros decrease screening costs by 83% and letting their sales team focus on motivated prospects.
Seamless integrations with real-time insights
Connect to all of the tech you already use and get actionable insights to optimize your customer’s experience.
