Verse boosted University of the Pacific’s live lead qualification rate to 71% with better after-hours coverage.
The Verse Touch
University of the Pacific is top of the line when it comes to higher education, but when it came to contacting live leads they needed a little help (especially outside of traditional business hours). Have no fear, Verse is here! Here’s what we did:
- Boosted qualified conversations with interested students
- Increased response rate for prospective student inquiries
- Schedule virtual appointments for prospective graduate students with the admissions team
The Results
Verse provided University of the Pacific’s graduate programs 24/7 coverage and instant live lead response. 67% of all leads actively engaged with a Verse representative, and 71% of those active leads led to a hand-off with a Pacific admissions representative through either a live phone transfer or a future zoom 1:1 admission appointment.
Our team also helped instantly engage 43% of their leads that were coming in outside of traditional business hours.
live lead response rate
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increase in closed deals
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leads engaged nights and weekends
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See Verse in Action
This REAL conversation between our Verse concierge team and a lead generated and sent to us from University of the Pacific. Personal info has been anonymized.
