What Is an AI SDR? Everything You Need to Know
SDRs are essential for outbound prospecting, lead qualification, and pipeline development — but they can be difficult to scale, and are often overworked. Enter the AI SDR: AI designed to automate the early stages of the sales process. AI SDRs can work alongside your sales team to streamline the sales process: automating certain tasks, ensuring […]
Agentic AI vs. AI Agents: Your Simplified Guide
As agentic AI emerges as a revolutionary shift in the field of AI, many different definitions are already floating around—especially when it comes to comparisons between agentic AI vs. AI agents. Are agentic AI and AI agents the same? The answer is both yes and no—depending on how you look at it. So what is […]
Maximize AI Lead Scoring: How to Unlock Efficiency with AI Sales Automation
Sales and marketing teams know: creating an accurate lead scoring system is difficult. For businesses, AI is making many processes more sophisticated than ever before—including lead scoring. Using predictive analytics and lead data, AI lead scoring allows you to quickly get accurate lead scores based on previous deals closed. However, scoring is just one part […]
5 Ways AI Agents Enhance (Not Replace) Human Jobs
How AI Agents Improve Employee and Customer Experiences Are AI agents replacing human roles? The short answer is no. AI agents should not replace human touch, but enhance it. While AI agents replacing jobs is a common worry, the importance of human touch is not going away anytime soon. For many companies focused on customer […]
10 Factors to Consider When Selecting a Chatbot Solution
Chatbot solutions continue to be on a rapid rise, including and especially in business contexts. Most frequently employed in sales and customer service, the global chatbot market is growing by almost 25% every year, leading to potentially significant reductions in repetitive tasks needing to be performed manually. And yet, especially for many businesses new to […]
8 Ways AI Can Improve Sales and Marketing Efficiency
We’re a few years into artificial intelligence’s mainstream entry into businesses across industries, and its growth isn’t about to stop anytime soon. The global market size of AI surpassed $180 billion this year and is expected to top $800 billion by the end of the decade. AI, of course, can mean many different things in […]
Should We Add an AI Chatbot to Our Website? 5 Benefits to Consider
AI chatbots have grown rapidly in use over the past few years. While the global market is currently valued at just over $15 billion, some experts expect it to triple by 2029—up to $46 billion, at a compound annual growth rate of nearly 25%. Put differently, AI chatbots are now the most commonly used artificial […]
Customer Engagement in 2025: Reach Your Global Audience With Multilingual Chatbots
Engaging with your customers is an essential part of the sales cycle. Today’s customers are looking for brands that are prepared to connect with them on a regular basis and that will go the extra mile to ensure they have what they need. As brands find new ways to connect with potential customers, it’s become […]
How AI Fits Into the Sales Funnel, From Lead to Close
In a business context, AI is no longer just a buzzword. A 2023 McKinsey study found that more than 60% of organizations now use AI in at least one of their business functions, a number that should surpass 70% before the end of this year. Marketing and sales are especially popular areas of implementation. But […]
The Line Between Annoying and Engaging: Creating a Successful Digital Assistant For Your eCommerce Site
Digital assistants are beginning to dominate the eCommerce landscape. Especially as the holiday season approaches, they offer a solution to an influx of online shopper questions that can’t always be managed by physical support staff. According to one study, eCommerce revenue directly attributed to implementing a successful digital assistant is expected to surpass $140 billion […]