Conversational AI with human-in-the-loop
Our conversational AI is trained on millions of conversations, programmed with your custom scripts, and backed by our team of human concierges.
Instant, 24/7 response
Human-in-the-loop
AI-powered SMS
Human AI for authentic conversations
Have you ever used a chatbot and become frustrated with its responses? At Verse, we use advanced AI that creates streamlined, consistent experiences that won’t leave your customers frustrated.
That’s because our AI responds like a human, remains context-aware, relies on custom scripts tailored to your business, and routes the conversation to a human when needed.
Our AI will not respond if it does not know how, routing the conversation to a human agent. This helps to ensure authentic, consistent, and empathetic conversations for your customers.
Conversational AI vs. generative AI
Our conversational AI leverages generative AI to understand what a customer is saying, ensuring a context-aware, helpful response.
With generative AI, we use guardrails to minimize the risk of AI hallucination. When we use generative AI to respond to a consumer, it has the oversight of a human to review the response prior to it going out.
Trained on millions of conversations and your custom scripts, our AI is meant to initially engage and qualify leads, bringing them to your team.
Frequently asked questions
Is Verse generative AI?
We use conversational AI, which uses generative AI for certain functions. However, we mitigate risks involved with generative AI by programming our AI with guardrails against AI hallucination and training it on large sets of conversational data.
What is conversational AI?
Common for customer service and support, conversational artificial intelligence (AI) was created to interact with humans through conversation.
This type of AI is designed to communicate with users to provide information, answer questions, and perform tasks—often in real-time and across various communication channels. For this reason, conversational AI aims to be more context-aware and sound more human than generative AI.
What are the benefits of conversational AI?
We’re glad you asked. Conversational AI enhances the customer experience by providing rapid, consistent responses 24/7. For companies, it saves human time and capital.
Conversational AI is highly scalable for any volume of inquiries. By reducing companies’ reliance on human resources for customer inquiries and lead follow-up, conversational AI also saves companies money and time.
Will your AI admit that it is AI?
No, our AI sounds just like a human and will not say it is a robot, AI, or chatbot.
What does Verse's AI do if it can’t respond?
Our AI can respond to the vast majority of customer inputs. However, if our AI cannot confidently respond, it will route the conversation to a human concierge, who will get the conversation back on track.
What is human-in-the-loop in the context of AI?
Human-in-the-loop refers to the integration of human judgment into AI systems.
At Verse, our human-in-the-loop ensures that when the AI doesn’t know how to respond, a human steps in and provides a helpful, context-aware response to get the conversation back on track for the AI. Our human-in-the-loop approach also helps train our AI to better respond in the future.
Why is human-in-the-loop so important?
Human-in-the-loop is vital to ensuring high-quality, human responses in every conversation. If our AI cannot respond confidently, the conversation is routed to a human to ensure that the customer gets an empathetic, personalized, context-aware response.
What is AI hallucination?
AI hallucination refers to when AI “makes things up”, fabricating false information. We minimize the risk of AI hallucination by using guardrails around what our AI can say, and using a human-in-the-loop approach.
More solutions from Verse
- Verse Engage Ensures instant lead response 24/7 with Verse’s advanced conversational AI, backed by human concierge for quality assurance.
- Verse Capture Allow customers to text immediately from your website via pop-up, or anywhere via scan-to-text QR codes with Verse Capture.
- Full compliance with trustContact™ Know your customer communications are in full compliance with state, federal, and carrier regulations with our compliance guarantee.
- AI appointment setting Book in-person or virtual appointments, schedule demos, and drive inbound calls with Verse’s customizable AI and lead qualification process.
Results that speak for themselves
Verse helped Garage Flooring Pros decrease screening costs by 83% and letting their sales team focus on motivated prospects.
Seamless integrations with real-time insights
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