Empower your call center with conversational AI for customer service

Verse replaces outbound calls with SMS outreach to provide your call center with warm leads that are ready to talk. We can schedule calls, live transfer calls, and nurture leads for you to improve efficiency and drive revenue.

By leveraging conversational AI for customer service, Verse enables your team to automate routine customer conversations, provide instant, round-the-clock support, and ensure that every inquiry is addressed promptly.

Stop wasting time on unanswered calls

Right now, most call center employees waste time calling leads manually—though calls are only answered 13% of the time. Conversational AI for customer service offers a major improvement to this process by automating lead qualification and outreach via text, significantly boosting contact rates while reducing manual effort for call center employees.

Verse’s AI SMS platform warms up your leads via text before calling, so the lead is qualified and ready to talk to your team, saving your team hours of time in manual outbound dialing.

Warm leads and inbound calls, delivered right to your contact center

Leads are more likely to pick up the phone when they’re expecting the call. Verse’s conversational AI can understand when the lead would like to be called, and:

Automatically schedules the call to initiate at their preferred time.
Sends a text a few minutes before the scheduled call to remind them.

If a call is missed or not connected, Verse keeps your leads warm by re-engaging the lead through text until we can confirm a new time.

Our solution utilizes advanced AI that seamlessly integrates with contact center software and enhances contact center operations by optimizing repetitive workflows.

Our AI system is designed to process human language, analyze customer messages, and provide dynamic, context-aware responses to ensure that your support team can handle a large volume of inquiries simultaneously.

Boost agent and customer satisfaction

Empower your call center employees to do more human work. Instead of hearing the ring and the beep, your team can spend their day speaking with more interested leads. Boost morale, enhance your process, and increase productivity.

The Verse approach not only improves customer engagement and customer experience, but also reduces operational costs by automating repetitive tasks and freeing up your support team to focus on more complex issues.

The Verse difference

With Verse

Get warm, inbound calls that work for your schedule and the customer’s.

Route inbound calls from warm leads directly to your call center
Leads are texted before being called
Every lead is nurtured for at least one month
Every lead is qualified and confirmed as a warm prospect before it’s passed to a human employee
Calls are automatically set up with pre-qualified leads

Without Verse

Spend hours cold calling leads or calling at the wrong times.

Waste time on outbound cold calls
Leads are called on the business’ time—not the customers'
Lead are typically dismissed after one to two outreach attempts
Human employees waste countless hours on leads that should have been disqualified
Employees must guess when the lead is available to talk