Empower your call center with conversational AI for customer service
Verse replaces outbound calls with SMS outreach to provide your call center with warm leads that are ready to talk. We can schedule calls, live transfer calls, and nurture leads for you to improve efficiency and drive revenue.
By leveraging conversational AI for customer service, Verse enables your team to automate routine customer conversations, provide instant, round-the-clock support, and ensure that every inquiry is addressed promptly.
Stop wasting time on unanswered calls
Right now, most call center employees waste time calling leads manually—though calls are only answered 13% of the time. Conversational AI for customer service offers a major improvement to this process by automating lead qualification and outreach via text, significantly boosting contact rates while reducing manual effort for call center employees.
Verse’s AI SMS platform warms up your leads via text before calling, so the lead is qualified and ready to talk to your team, saving your team hours of time in manual outbound dialing.
Warm leads and inbound calls, delivered right to your contact center
Stop wasting time on leads that don’t qualify. Verse’s AI agents help your team effortlessly convert more leads into appointments with qualified leads—so your salespeople can focus on warm opportunities.
Set your conversion event: whether that’s a virtual or in-person appointment or a call, our AI booking agent will drive leads to it.
Verse engages, qualifies, and nurtures leads towards your goal. Then, AI sets appointments for you, transfers calls to your business, and serves your team warm leads. With integration, all information is synced to your CRM and calendar in real time.
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Our solution utilizes advanced AI that seamlessly integrates with contact center software and enhances contact center operations by optimizing repetitive workflows.
Our AI system is designed to process human language, analyze customer messages, and provide dynamic, context-aware responses to ensure that your support team can handle a large volume of inquiries simultaneously.
Boost agent and customer satisfaction
Empower your call center employees to do more human work. Instead of hearing the ring and the beep, your team can spend their day speaking with more interested leads. Boost morale, enhance your process, and increase productivity.
The Verse approach not only improves customer engagement and customer experience, but also reduces operational costs by automating repetitive tasks and freeing up your support team to focus on more complex issues.
AI texting
Verse is two-way AI texting and supports seamless text-to-call workflows.
Voicemail drops
Deliver messages directly to the recipient’s voicemail inbox without the phone ringing, leaving non-intrusive voicemails.
AI voice
Leverage Cognigy AI voice to engage and qualify leads in real time over the phone.
Infinite integrations
Verse supports integration with thousands of CRMs via Zapier, as well as custom integrations and calendar integrations.
Enterprise grade compliance
Central to the Verse platform, compliance is built into every conversation—including TCPA, state TCPA, CTIA, A2P 10DLC, and beyond.
Live transfers
Verse’s CallConnect™ feature can seamlessly live transfer calls from AI text or phone conversations to your human team.
Fast deployment
Verse deploys enterprise-grade AI in 30 days, then allowing you to build your AI agent in an afternoon.
Dedicated support
Verse includes professional services every step of the way, plus a CSM who will help you optimize campaigns and make the most of the platform.
Lead nurture
Nurture and follow up with leads automatically across channels for up to six months with Verse.
The best SMS call center solution
With Verse
Get warm, inbound calls that work for your schedule and the customer’s.
- Route inbound calls from warm leads directly to your call center
- Leads are texted before being called
- Every lead is nurtured for at least one month
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Every lead is qualified and confirmed as a warm prospect before it’s passed to a human employee
- Calls are automatically set up with pre-qualified leads
Without Verse
Spend hours cold calling leads or calling at the wrong times.
- Waste time on outbound cold calls
- Leads are called on the business’ time—not the customers'
- Lead are typically dismissed after one to two outreach attempts
- Human employees waste countless hours on leads that should have been disqualified
- Employees must guess when the lead is available to talk
Features built to streamline call centers
Results that speak for themselves
