Express Flooring Case Study

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Case Study

Express Flooring saw a 22% lift in conversion rates using Verse for scaling their call center operations

Express Flooring’s Challenges

Express Flooring faced a number of challenges which presented obstacles for the company as they tried to grow and meet the needs of their customers.

  • Connecting with customers interested in flooring
  • Scalability of call center operations, including hiring and training
  • Difficulty in reaching a wide audience through internet forms

The Verse Solution

By implementing Verse, Express Flooring was able to streamline operations and better meet the needs of their customers.

  • Improved call center operations, making it easier to connect with customers
  • Increased ROI, contact rates, sales, and customer satisfaction.


See Verse in Action

This REAL conversation between our Verse concierge team and a lead generated and sent to us from Express Flooring. Personal info has been anonymized.