Express Flooring saw a 22% lift in conversion rates using Verse for scaling their call center operations.
Express Flooring’s Challenges
Express Flooring faced a number of challenges which presented obstacles for the company as they tried to grow and meet the needs of their customers.
- Connecting with customers interested in flooring
- Scalability of call center operations, including hiring and training
- Difficulty in reaching a wide audience through internet forms
The Verse Solution
By implementing Verse, Express Flooring was able to streamline operations and better meet the needs of their customers.
- Improved call center operations, making it easier to connect with customers
- Increased ROI, contact rates, sales, and customer satisfaction
The Results
lift in calls transferred
0
%
lift in conversion rate
0
%
See Verse in Action
This REAL conversation between our Verse concierge team and a lead generated and sent to us from Express Flooring. Personal info has been anonymized.
