Empower your call center with conversational AI
Verse replaces cold calls with SMS outreach to provide your call center with warm leads that are ready to talk. We can schedule calls, live transfer calls, and nurture leads for you to improve efficiency and drive revenue.
Stop wasting time on cold calls
Right now, most call center employees waste time cold calling leads manually—often when leads aren’t available (think: they’re working, taking their kids to soccer practice, etc.)
Verse’s CallConnect warms up your leads via SMS before calling, so the lead is qualified and ready to talk to your team, saving your team hours of time in manual outbound dialing.
Warm leads and inbound calls, delivered right to your call center
Leads are more likely to pick up the phone when they’re expecting the call. Verse’s AI can interpret when the lead would like to be called, and:
- Automatically schedules the call to initiate at their preferred time.
- Sends a text a few minutes before the scheduled call to remind them.
If a call is missed or not connected, Verse keeps your leads warm by re-engaging the lead through text until we can confirm a new time.
Improve agent experience
Empower your call center employees to do more human work. Instead of hearing the ring and the beep, your team can spend their day speaking with more interested leads. Boost morale, enhance your process, and increase productivity.
The Verse difference
With Verse
Get warm, inbound calls that work for your schedule and the customer’s.
- Route inbound calls from warm leads directly to your call center
- Leads are texted before being called
- Every lead is nurtured for at least one month
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Every lead is qualified and confirmed as a warm prospect before it’s passed to a human employee
- Calls are automatically set up with pre-qualified leads
Without Verse
Spend hours cold calling leads or calling at the wrong times.
- Waste time on outbound cold calls
- Leads are called on the business’ time—not the customers'
- Lead are typically dismissed after one to two outreach attempts
- Human employees waste countless hours on leads that should have been disqualified
- Employees must guess when the lead is available to talk
Verse helped Garage Flooring Pros decrease screening costs by 83% and letting their sales team focus on motivated prospects.