Enhance text conversations with RCS
Rich communication services (RCS) is the successor to SMS, offering greater branding and stronger security for text messages. Supported by iOS 18, it’s quickly growing in popularity and becoming the new standard for text messaging.
Level up your texting campaigns with Verse’s RCS capability, which provides verified business identification, branded contact cards, and more secure, deliverable messages.
Convert more with RCS
Display your brand in every conversation
Don’t send texts from a 10-digit set of numbers, but from your brand. With RCS, your brand’s logo and contact will automatically show within text conversations, boosting trust and brand identification.
In today’s landscape, trust can be a huge barrier to engagement, as SMS impersonation is a growing problem for businesses. Say goodbye to “is this real?” replies with RCS. A verified-sender RCS message with your logo and contact card dramatically reduces skepticism and lifts engagement.
RCS auto-populates the sender field, putting your brand front and center with a full contact card, including verified brand name, logo, brand colors, and verified badge.
With your RCS business profile, recipients can click on your contact to see more information, click to your website, get support, find your business address and email, and more.
For your leads and prospects, trust and message authenticity matter just as much as the message content. RCS boosts your brand recognition and consumer trust from the first message sent.
Greater security through encryption
RCS is safer than traditional SMS for business communication, providing better security with partial or end-to-end encryption.
Combining encryption with verified sender identification, RCS reduces spam and increases deliverability.
Verse’s RCS messages are TLS-encrypted in transit. Verse provides enterprise-grade security for RCS messages, with full compliance and visibility into deliverability.
RCS is available through most carriers and relies on internet connection. At Verse, we fall back to SMS via your 10DLC number if RCS is not available for the recipient, ensuring continuous flow in conversations.
Verse’s RCS works across use cases, including financial services and healthcare. For critical messages, RCS shines with verified sender identification, giving recipients greater peace of mind, boosting engagement rates, and reducing spam and spoofing risks.
A new level of deliverability
Verse maintains compliance in each of our products. With a dedicated compliance team, we ensure your text and voicemail outreach is always compliant with the TCPA, Reg. F, the FCC, CTIA, and other governing bodies.
Through CNAM, we provide verified calls; with RCS, we provide contact cards for text conversations.
Verse is a longstanding text and phone outreach expert, and we maintain excellent carrier relationships—so you don’t need to worry about deliverability. Deliverability and engagement metrics are available to your team in real time through our dashboard and CRM sync.
If a change is ever needed, we’re always on it. Changes are rolled out the same day.
We make texting easy
Verse texting includes a complete analytics dashboard, integration with your CRM and tech stack, and professional services.
We make it easy to track texting KPIs, test messaging, and optimize based on your goals. Effortlessly view message performance, deliverability, and lead source metrics in our dashboard.
We integrate with thousands of CRMs and support custom integration via API.
Your dedicated customer success manager will help you optimize campaigns to achieve your goals based on data and our years of texting expertise.
Features built for sales and marketing
Instantly engage leads with AI and human concierge, 24/7.
Our AI and concierge team schedule appointments for your team through multiple integrations (Calendly, Oncehub, HubSpot, etc.).
Turn text conversations with warm, qualified leads into real-time inbound calls for your inside sales team or call center.
Verse allows thousands of integrations and easy implementation.
TrustContact™ is Verse’s compliance suite.
Generate real reviews and build your online presence with Verse’s review and referral feature.
Frequently asked questions
What is RCS?
RCS messaging is a text message service that enhances traditional text messaging (SMS) with better branding, rich media, interactivity, and better security.
What are the benefits of RCS?
Key benefits of RCS include:
- Business branding in every conversation with contact cards
- Customizable RCS business profile
- Better security with encryption and identity verification
- Higher degree of trust through verified identification, branding, and security
- Read receipts and typing indicators that can boost engagement
Does Verse offer RCS?
Yes, Verse’s fully-managed texting platform does include an RCS capability. Verse falls back to SMS if RCS is not available for the recipient.
Are RCS messages secure?
Yes, RCS messages are more secure than traditional SMS, offering encryption and deliverability upgrades.
Is RCS safe for financial or healthcare use cases?
Yes, RCS is safe for use in financial services and healthcare, and is actually more ideal than SMS because of its higher security, sender verification, and encryption.
What industries does RCS work best for?
RCS works well across industries. RCS shines in industries where spam can be a dangerous issue, because it brands and verifies your text messages, helping to boost trust.
Does RCS increase response rates?
RCS tends to increase response rates and conversion rates because it verifies and brands text messages, showing recipients that your brand is sending the message, making them more likely to reply. In addition, multimedia capabilities can increase engagement through images and videos.
Results that speak for themselves
Verse helped Garage Flooring Pros decrease screening costs by 83% and letting their sales team focus on motivated prospects.
Seamless integrations with real-time insights
Connect to all of the tech you already use and get actionable insights to optimize your customer’s experience.
