Better conversations start with trust
trustContact™ is Verse’s compliance suite that ensures your business’ text messaging campaigns and calls are received, effective, and risk-free.
With a dedicated compliance team and 15 years of experience in lead management, Verse is the safest way to deploy conversational AI at scale.
Get compliance built in with trustContact™
TCPA compliance
Verse ensures compliance with the TCPA, state TCPAs, and other communication regulations
Compliant AI
Verse provides safe, compliance-first AI with guardrails and custom knowledge bases
Caller verification
Caller ID (CNAM) and RCS contact cards are built into the Verse product
SOC 2 compliance
Verse is SOC 2 compliant with robust company and customer data protections
Why compliance comes first
Regulatory compliance is an essential and complex facet of all customer communications, and involves many rules for businesses from FCC and FTC regulations, carrier requirements, and laws such as TCPA.
Failure to comply with regulations and laws such as the TCPA is not only financially costly—non-compliance also erodes customer trust and brand reputation. While failure to comply with carrier regulations is not illegal, it will decrease the amount of messages you are allowed to send.
While texting is the most effective channel for communication, many companies struggle to understand exactly what they must do to ensure compliance in their language, opt-ins, opt-outs, and message content—especially at scale.
Every conversation. Every channel. Always compliant.
Verse’s AI agent platform comes with compliance built-in via trustContact™, our compliance suite. Verse conversations are compliant with federal and state regulations.
Verse clients benefit from professional assistance with:
- Full TCPA and FCC compliance
- CTIA (Cellular Telephone Industry Association) compliance, including consent language
- State “mini” TCPA compliance: individual state laws that apply to anyone within the state, including local contact hours
- CNAM (caller name) registration and RCS registration
- DNC (Do Not Call list) and Litigator Scrub
- A2P 10DLC registration management
- Gaining a brand Trust Score through the Campaign Registry (TCR)
- Deliverability and opt-out monitoring and visibility
Your compliance-focused AI partner
Deploy customer-facing AI the safe and easy way with Verse. Verse’s conversational AI agents ensure compliant and accurate interactions across every channel: SMS and RCS, email, webchat, voicemail, and phone.
Not only is compliance assured within our AI agents’ interactions, our AI is designed with safety in mind to make every conversation compliant and accurate.
Verse’s AI is tightly controlled by guardrails and can be customized for your use case. AI is trained on only the information you specify.
Our platform also supports seamless handoff from AI agents to your human reps, so people can step in at key moments.
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Enhanced visibility
Verse tracks and reports on every interaction so you always have real-time visibility. While companies do not have visibility into their text deliverability rates when texting independently, Verse does.
With Verse, your deliverability rates and opt-out rates are constantly monitored to ensure your messages are read. We flag heightened opt-out rates to perform manual audits, and work with you on how to create messaging that is compliant and effective.
SMS compliance and beyond: the trustContact™ product suite
TCPA compliance
Across channels, Verse communications support TCPA compliance, including opt-in and opt-out
SHAKEN/STIR
SHAKEN/STIR registration is included to ensure call deliverability
A2P 10DLC
Verse registers your brand and texts in compliance with A2P 10DLC regulations
Mini-TCPA compliance
Ensures compliance with state “mini” TCPAs that apply to persons within a state
RCS messaging
Enhance security, deliverability, and brand with rich communication services (RCS)
DNC LitigatorScrub
Verse scrubs your lists for DNC (Do Not Call) and serial TCPA litigators
Features built for sales and marketing
Frequently asked questions
How is the Verse platform itself compliant?
Does Verse’s AI detect opt-out requests?
Does Verse help me with opt-ins?
Does Verse help with A2P registration?
Results that speak for themselves
Seamless integrations with real-time insights
Connect to all of the tech you already use and get actionable insights to optimize your customer’s experience.
