Voice AI agents that turn conversations into action
Verse’s enterprise-ready voice AI agents support sales and marketing functions with 24/7 phone conversations that can answer questions, qualify prospects, schedule appointments, and seamlessly hand off to a human when needed.
Powered by NiCE Cognigy’s enterprise-grade conversational AI, Verse helps your team deploy intelligent voice experiences effortlessly within 30 days—without having to build the underlying technology from scratch.
Engage intelligently with voice AI
Traditional phone automation directs callers through rigid menus. Basic voice assistants answer isolated questions.
A voice AI agent understands what a customer needs, carries the conversation forward, and takes the right action at the right time.
A voice AI agent is an intelligent software agent that holds spoken conversations over the phone and completes tasks on behalf of a business. Unlike a traditional IVR or basic voice assistant, it can understand natural language, manage multi-step interactions, connect with business systems, and determine the next best action.
Verse’s voice AI agents are highly customizable, tightly controlled and trained on data that you choose, and offer seamless live transfer to your team.
Our AI phone agents can:
- Hold natural phone conversations at any time
- Understand customer intent
- Ask relevant questions to qualify leads
- Schedule or reschedule appointments
- Connect to and update your CRM
- Live transfer conversations to a human with context
Make every phone conversation count
Customers may want to call when the question is important, the need is urgent, or they are ready to act.
With Verse’s AI phone agents, capture those moments immediately—without adding any work for your team. Keep missed calls, after-hours inquiries, and sudden call-volume spikes from becoming lost revenue.
Our voice AI enables your business to pick up the phone instantly, 24/7 so you never miss an opportunity. Deliver the always-on, consistent customer experience that your prospects and customers expect with our voice AI platform.
Voice AI qualifies prospects, so your team saves time and identifies qualified, high-value opportunities faster. It removes the repetitive, manual work of qualification, FAQ handling, and appointment setting, while human employees focus on sensitive, complex, and high-value conversations. Verse also supports outbound motions, so AI can follow up with interested leads that want a phone call.
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Verse’s voice AI agents are built to qualify callers, answer buying questions, book appointments, and move interested prospects to the next step.
With our AI agent platform, you can customize agents, so they always follow approved conversation flows, collect the right information, and represent your brand consistently across calls. Verse helps businesses support more conversations across locations, campaigns, business units, and time zones without compromising responsiveness.
Support every conversation on every channel, around the clock
Verse supports omnichannel communications for both inbound and outbound leads with our AI agent platform. Verse includes not only voice AI, but AI texting, webchat, and ringless voicemail—ensuring that wherever your customers are, your business is ready.
With Verse’s omnichannel.AI, every lead receives a text or call when they’re ready. AI agents work in tandem to qualify, nurture, and convert leads.
For example: a lead comes in from an online form fill, and immediately receives a text. Once they engage the texting AI agent, they say they want to hop on the phone. With our voice AI agent, the call is placed when the customer is ready and the voice AI qualifies the customer—no human action needed. Once the lead is qualified, your team can hop on the phone via live transfer or the AI can set an appointment for your team. All information gathered by Verse AI is synced to your CRM in real time, so your reps head into qualified conversations with full context.
Enterprise AI. Fast implementation. Full support.
Verse offers our clients operational excellence, 30-day deployment, and professional services. Powered by NiCE Cognigy, we empower teams with enterprise-grade conversational AI agents designed for complex voice interactions.
We provide the quickest, highest-quality path from voice AI concepts to real-life workflows.
Built for outcomes, Verse makes it easy to design AI agents that achieve your desired goals: for example, more qualified opportunities, more booked appointments, or faster resolution.
In our AI agent builder platform, you can quickly configure the agent around your approved workflows, brand voice, business rules, integrations, and human handoff requirements. Our professional services team is here to help every step of the way.
We handle setup and integration for individual agents and the agent builder platform. Go live in 30 days, design agents in an afternoon, and get a dedicated customer success manager that has your back.
Everything your AI agent needs
AI texting
With 98% open rates, texts are consumers’ preferred communication method. Text every lead within 15 seconds with Verse.
AI appointment setting
Verse’s AI can schedule, reschedule, confirm, and cancel appointments for your team.
Voicemail drops
Deliver messages directly to the recipient’s voicemail inbox without the phone ringing, leaving non-intrusive voicemails.
Fully managed
Verse AI is a 100% managed service, meaning little to zero set up and maintenance work on your end.
Enterprise compliance
Central to the Verse platform, compliance is built into every conversation—including TCPA, state TCPA, CTIA, A2P 10DLC, and beyond.
Live transfers
Verse’s CallConnect™ feature can seamlessly live transfer calls from AI text or phone conversations to your human team.
How Verse voice AI works
Define goals
Identify the use case, desired outcome, caller needs, required information, business rules, and transfer conditions.
Customize and deploy
Verse will create and implement an AI agent for your specific use case.
Leads call in
Voice AI handles inbound calls for you. You can start with one high-value call type and expand from there.
Expand and improve
With a dedicated CSM, you can expand use cases and optimize for outcomes.
Frequently asked questions
What is an AI voice agent?
An AI voice agent is software that holds live, natural spoken conversations over the phone on a business’s behalf. Unlike a traditional IVR menu, it understands natural language, carries a conversation across multiple turns, pulls information from business systems, and decides the next best action — like qualifying a lead, booking an appointment, or transferring the call to a human.
What is an AI voice agent used for?
Businesses use AI phone agents to answer inbound calls 24/7, qualify prospects, schedule or reschedule appointments, answer common questions, update CRM records in real time, and hand off complex or high-value conversations to a live rep with full context. They’re also used outbound, to call back interested leads who request a phone conversation.
How does an AI voice agent work?
An AI voice agent is configured around a defined use case: the goals, caller needs, required information, business rules, and conditions for transferring to a human. Once deployed, it handles live calls using natural language understanding, follows the approved conversation flow, and connects to your CRM and other systems to log data and trigger next steps. Verse’s voice AI agents run on NiCE Cognigy’s enterprise conversational AI platform to engage, qualify, and set appointments with leads.
Is an AI voice agent the same as a basic IVR or voice assistant?
No. A traditional IVR routes callers through fixed menus, and a basic voice assistant typically answers only isolated, single-turn questions. An AI voice agent like Verse’s can understand intent, manage multi-step interactions, integrate with business systems, and determine the right action to take next — closer to how a trained human agent would handle the call.
Is Verse's AI voice agent compliant with calling regulations?
Yes. Compliance is built into every call, covering TCPA, state-level TCPA rules, CTIA guidelines, and A2P 10DLC requirements. This applies across Verse’s voice, text, and voicemail channels.
Can an AI phone agent transfer calls to a live person?
Yes. Verse’s AI phone agents use CallConnect™ to live-transfer a call to a human team member, passing along full conversation context so reps don’t have to start from scratch.
Can an AI voice agent connect to a CRM?
Yes. Information gathered during a call — qualification details, appointment times, notes — syncs to your CRM in real time, so your team enters every handed-off conversation with complete context.
Results that speak for themselves
Verse helped Garage Flooring Pros decrease screening costs by 83% and letting their sales team focus on motivated prospects.
Seamless integrations with real-time insights
Connect to all of the tech you already use and get actionable insights to optimize your customer’s experience.
