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Improving CX and Engagement: Data-Based Takeaways for 2025

Data to improve customer engagement and experience and drive revenue growth

Throughout 2024, we at Verse worked hard to collect and distill millions of customer conversation data points in order to help you improve your approach. 

In this report, we’ve compiled the most compelling data points that professionals should know to inform their work and achieve their customer engagement and experience goals in 2025.

Use this data to:

  • Increase customer engagement
  • Streamline customer experience
  • Book more appointments
  • Drive revenue growth and sales success

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Winner of over 100 awards for value, performance, and support

Verse allows us to stand out in a crowded marketplace. We can make a connection via Verse, bring those clients back into our call center where they can have a human interaction with our team, and then we can really sell them on our services, set good appointments, and go on to sell those appointments. And that to me is a win, win, win.”

– Joe Tankard, CMO, Maverick Windows

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