With seamless integration and fast go-live, Verse.ai helped Southeast Mortgage increase response rate and appointments set.
“Between the communication, the professionalism, just the willingness to help, it's almost like it's not just a service we're paying for, but it's truly a partnership. I don't think we expected such passion and the super helpful side of it. I feel like we're getting more than what we're paying for, honestly. [The Verse] team is definitely hands-on and constantly reaching out, diving into our account and looking at things without us having to bring it to their attention.”
How Verse helped Southeast Mortgage achieve results
After switching their CRM system, Southeast Mortgage’s marketing team was also looking for a 24/7 lead coverage and texting solution that would easily integrate. Enter: Verse!
Verse’s AI and professional services helped them with:
- Integration and fast go-live: The Southeast Mortgage team wanted to implement new solutions fast. Verse facilitated seamless CRM integration and helped Southeast Mortgage go live quickly.
- Limited loan officer bandwidth: Loan officers are very busy with their day-to-day tasks, focusing mainly on warm leads. With Verse, Southeast Mortgage ensured complete follow-up for every single lead via text, ensuring that no lead falls through the cracks.
- Speed to lead: By implementing Verse, Southeast Mortgage was able to enable 24/7 instant response for all incoming leads via text, without putting any strain on their loan officers.
- Continuous improvement: Verse’s dedicated account management team is constantly in contact with the Southeast Mortgage team, helping them harness Verse to maximize their results. Our account management team answers their questions, creates customizations based on their goals, advises on how to improve their SMS engagement strategy, and overall, proactively promotes their success with the Verse platform.