SMS for Call Centers: Texting Benchmark Data

Texting data from 10M+ leads to guide your approach to SMS for call centers

With 98% open rates, texting is an increasingly popular way for brands to connect with prospects and customers.

People are much more likely to respond to a text than an email, and at least 75% of consumers would rather text with a brand than speak on the phone.

As businesses begin to meet consumers on their smartphones, we’ll answer common questions related to SMS strategy:

SMS for call centers report

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Winner of over 100 awards for value, performance, and support

Verse allows us to stand out in a crowded marketplace. We can make a connection via Verse, bring those clients back into our call center where they can have a human interaction with our team, and then we can really sell them on our services, set good appointments, and go on to sell those appointments. And that to me is a win, win, win.”

– Joe Tankard, CMO, Maverick Windows