Cash in on AI agents for financial services: 24/7 compliant conversations
Stop losing members and borrowers to slow and ineffective follow-up. Respond instantly, 24/7 with AI agents that keep prospective customers engaged and satisfied.
Built for banks, credit unions, lenders, and wealth management firms, Verse is a compliant AI agent solution that helps you serve prospective borrowers or members where they are, when they’re ready. Verse has served the financial services and lending community for over 15 years.
How conversational AI works for financial services
What happens to your abandoned applications or new form fills right now? While most teams struggle to follow up with every half-filled application or new lead, conversational AI empowers financial services teams with personalized, omnichannel follow-up.
Verse’s conversational AI agents greet every new lead immediately, then qualify, nurture, and route leads to the right team at the right time—for faster service, comprehensive follow-up, and higher customer satisfaction.
Here’s how conversational AI works with Verse:
- Engage new inquiries from any lead source within seconds, around the clock.
- Qualify through conversation. AI agents ask questions through SMS, call, or chat to ensure your team only talks to the right people.
- Book consultations, appointments, or calls. Qualified leads are handed off to, or scheduled with your team.
- Nurture and follow up with leads who aren’t ready yet by sending resources or documents, following up with applications, and re-engaging aged leads.
- Sync lead data and conversations with existing systems such as your CRM so your team always has the full picture.
Read more
For example, if a member starts a loan application and stops halfway, Verse AI texts them within moments, answers their questions and checks a few details. Then it helps them finish, or books time with an advisor. Your team picks up with the whole conversation in front of them.
SMS for banks and financial services: Respond right away, all the time
No one wants to call a main phone line, wait for a call back, or navigate an answering system. As mobile apps and communications become standard across financial services, Verse allows you to meet leads and customers on their smartphones via text—anytime, anywhere.
Verse works across SMS, RCS, ringless voicemail, AI voice call, and webchat for a comprehensive omnichannel experience. SMS remains the most popular among consumers for its convenience and ease of use.
AI texting for banks, credit unions, and wealth management firms provides immediate, two-way conversations for prospects around the clock. 98% of texts are read, making SMS the top channel for financial services outreach, alerts, and conversations. When prospects are ready, Verse can seamlessly live transfer the conversation to your phone line.
Improve customer experience, promote self-service, book more qualified meetings, and meet customers exactly where they are with AI-powered SMS.
Connect to more clients with Verse
Unlock the power of AI agents for financial services
AI solutions for credit unions and banks: From member inquiry to money managed
From the first website inquiry to a booked consultation, Verse’s AI agents work across the member and customer journey.
From credit unions with busy lending funnels, community banks answering new account inquiries, and wealth management firms booking new meetings, AI solutions streamline the journey at every touchpoint:
- Member, loan, or account inquiries: new inquiries from your website, ads or phone line are engaged within seconds, with questions answered and prospects qualified against your criteria.
- Unfinished applications: re-engage someone who started an application or asked about a loan but didn’t finish, instead of hoping they come back.
- Meeting scheduling and rescheduling: book, move or cancel meetings with bankers, loan officers and advisors, all without phone tag.
- Wealth and retirement consultations: a planning inquiry gets a fast reply, a few qualifying questions and a booked meeting with an advisor.
- Lead nurture: stay in touch with people who aren’t ready yet, like a member planning a car purchase next spring, through consistent follow-up across channels.
Deploy AI agents safely: Compliant AI for banks and credit unions
Compliance is at the forefront of every communication from Verse. With over 15 years of experience managing financial services leads, we understand the importance of regulatory compliance.
Verse’s trustContact suite includes:
- TCPA compliance
- State TCPA compliance
- Carrier (CTIA) compliance
- Trust Scores and A2P 10DLC compliance
- Message content and deliverability monitoring
Verse’s conversational AI for banks and credit unions complies with federal, state, and carrier regulations, plus visibility into message delivery. Our dedicated compliance team maintains excellent carrier relationships, which are fully managed by Verse. We also review messages, opt-in language, and deliverability to ensure your AI agents are always in compliance.
Features built for financial services success
Real results: Verse for financial services
Verse.ai helped Acra Lending reach more customers with higher response rates
133%
Increase in response rates
73%
Lead response rate
Frequently asked questions
What is conversational AI in financial services?
Conversational AI in financial services is software that talks with members and customers in natural language across text, call and chat. It answers questions, qualifies interest and books appointments, so no inquiry sits unanswered.
How do AI agents work for banks and credit unions?
Verse’s AI agents engage every new inquiry within seconds, ask questions to qualify the person against your criteria, then book a meeting or pass them to your team. They work around the clock and log every interaction in your CRM.
How is conversational AI for banks different from a chatbot?
Scripted chatbots rely on fixed replies. Verse’s AI agents hold two-way conversations across text, call and chat, qualify people using your custom criteria and book appointments. A human concierge team also reviews conversations for accuracy and quality.
How does SMS for banks and financial services work?
When someone submits an inquiry or misses a call, Verse texts them within 15 seconds, 24/7. The AI answers questions, qualifies interest and books the next step. If they’d rather talk, the conversation can move to chat or phone.
Is AI texting compliant?
AI texting can be compliant. With Verse, it always is. Compliance is built into Verse’s AI agent tools with the trustContact™ suite, which includes guidance for federal, state and carrier regulations plus visibility into message deliverability. Requirements vary by institution, so your compliance team should review your program.
What AI solutions does Verse offer for credit unions?
Verse’s AI solutions for credit unions cover loan and account inquiries, follow-up on unfinished applications, missed call text back, appointment scheduling and lead nurture. Each runs automatically, day or night.
How quickly does Verse respond to financial services leads?
Verse engages new leads within 15 seconds of an inquiry coming in. Verse’s 24/7 AI engagement ensures every inquiry gets an immediate, personalized response regardless of time of day.
Can AI help wealth management firms book more consultations?
Yes. Verse replies to a planning or retirement inquiry right away, asks a few qualifying questions and books a meeting with an advisor. Advisors spend their time with people who are ready to talk.
Does Verse integrate with our CRM?
Yes. Verse integrates with popular CRM platforms like Salesforce and HubSpot, as well as thousands of other CRMs, to sync customer interactions automatically.
Ready to learn more?
Supercharge omnichannel outreach with Verse for real, measurable results.
We’re eager to listen to your goals and discuss how Verse can help you achieve them.
We’ll show you the Verse product, how it works, and what it can do for you.